In the event that you've ever had a shared website hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from personal experience that for a lot of things it's better to speak with a live person on the telephone than to exchange support tickets or email messages. If you want to know more about a service before you decide to purchase it or in case something small-scale needs to be made, for example, it is far easier and a lot faster to get it done in real time. If you can talk with representatives over the phone, it is very likely that you're using the services of an actual website hosting supplier, not a reseller. The type of support that you'll get over the telephone varies between different companies - from general matters to expert tech support. Generally the majority of suppliers supply pre-sales assistance and 1st level phone support, while more complex technical issues are handled through email and / or tickets.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hours a day, you have the option to contact us and talk with our customer support representatives to find out more about any of the shared website hosting plans that we offer and make sure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we have telephone numbers on three different continents and you're able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you're already a customer, you can call about general and billing issues, and even about some tech ones. If the trouble is strictly technical or it can take longer time to investigate, you'll have to employ our ticketing system, which will allow both you and our technical support team to keep track of the info supplied by each side.