One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum reply time for any technical support ticket that you submit or any e-mail that you write is only 60 minutes, even if you contact us during weekends and public holidays. Regardless of the nature of your inquiry or issue, we will help you out right away and will provide you with the necessary information to sort out any problem with your sites. The actual response time commonly does not surpass 15-20 minutes, which means that you can forget about waiting around for hours and hours on end to get a problem solved or what is even worse – waiting all day only to receive a reply that more information is needed while nothing is fixed. We’ll give you assistance in a jiffy because we are aware of how valuable time can be in the dynamic online sphere. The 60-minute reply time guarantee is valid for any technical or billing enquiry that you may have with regards to our shared website hosting plans.