Should you ever face a problem with your website and be incapable of solving it yourself, ask the web hosting provider’s customer service staff to help you get the site back online. A swift resolution would be the perfect scenario, but lots of hosting companies answer within twenty four hours and even more, particularly if you are dealing with a hosting reseller. Even if the problem can be swiftly resolved, your website may not work satisfactorily or may not be accessible whatsoever for a lengthy interval, so you may lose prospective clients as it is pretty unlikely that anybody will willingly come back to an out-of-order website. Speaking of which, you have to make certain not only that you can reach your hosting provider, but also that they can answer and help you in a well-timed fashion. If an app update does not go smoothly or you delete something by accident, for instance, the website should be fixed promptly so as to prevent extended downtime.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum reply time for any technical support ticket that you submit or any e-mail that you write is only 60 minutes, even if you contact us during weekends and public holidays. Regardless of the nature of your inquiry or issue, we will help you out right away and will provide you with the necessary information to sort out any problem with your sites. The actual response time commonly does not surpass 15-20 minutes, which means that you can forget about waiting around for hours and hours on end to get a problem solved or what is even worse – waiting all day only to receive a reply that more information is needed while nothing is fixed. We’ll give you assistance in a jiffy because we are aware of how valuable time can be in the dynamic online sphere. The 60-minute reply time guarantee is valid for any technical or billing enquiry that you may have with regards to our shared website hosting plans.