A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It's a very efficient method to receive some info about the web hosting services or get some problem resolved because you're talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the low possibility of mistakes any time you exchange info such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you are able to do something else while the representative examines the issue involved. In addition, you're able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the phone costs that you will need to pay when you are calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that many situations are often resolved if you talk with a live person, we provide a live chat service for all our prospective and active clients. The chat is accessible every day and our customer support representatives will assist you with a variety of questions and troubles. If you are not our customer yet, you are able to find out more about our shared website hosting plans and the web hosting platform in general to make sure that your web sites will work efficiently on our servers. In case you already have an account and you have some questions or you have any kind of issues with some of our services, you'll be able to join us on our live chat and we can supply you with the necessary details or assist you to troubleshoot the issue. You will need to open a support ticket for certain problems that require more time or the help of a system administrator, but for a variety of common problems you can get help right away.