There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a support ticket system. It is the easiest method of communication for several reasons. In case no customer support team representative is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy ‘n’ paste large bits of information without having to worry about typographical mistakes, and if a given problem requires more time to be sorted out or a number of replies must be exchanged, all the info will be in one location, so either party can always see the comments written by the other one. The negative aspect of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, which means that if you need to supply info or to follow directions, you’ll need to use at least 2 different accounts and this number can increase if you want to administer a number of domain names. In addition, lots of web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with lots of other web hosting companies, the trouble ticket system that we use with our shared website hosting plans is included in the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to remember different user names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from a single location. So, in case you have a question or come across an issue, you can contact our help desk support staff members instantly. Our system features a clever search functionality. This implies that even in case you have submitted a vast number of tickets over the years, you will be able to find the one that you need without any efforts. Furthermore, you can see knowledge base instructions for solving commonly experienced difficulties.