24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance right away, that's why our shared website hosting services come with 24/7 technical support plus various means of contact. If you do not have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up getting a service that you cannot use effectively. In case you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs more investigation. In contrast to the majority of providers that you can find today, we respond to all of the tickets within an hour, so you will not have to wait for an entire day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time guarantee, you will enjoy lightning-fast support when you acquire a dedicated server from our company. Our customer and technical support teams are online 24/7/365, as a result every time you open a support ticket through your billing account or you send an email about any issue with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the best option when the issue in question requires longer time to be solved or when it needs to be given to our admins, as it's a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to call us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.