Technical Support Channels
A Sixty–Minute Response Guarantee
Every single help request you send to us will be attended to within maximum sixty minutes. If your trouble ticket or email calls for additional assistance from an administrator, we’ll forward it and leave a note to let you know that your case is being worked on. If you make use of our Optional Admin Services package, all of the server administration tasks included there will be performed at a time that suits you.
An Exceptional Help Desk Service
- We’ll be at your disposal round–the–clock to reply to any inquiries that you may have pertaining to our Control Panel and any of the apps that we have preinstalled on your behalf on the dedicated server. If you also require support handling server management procedures, you can resort to our Optional Admin Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, plus installation and problem troubleshooting services.
An Intuitive Help Section
Every dedicated web hosting plan is equipped with our free–of–charge Control Panel, which boasts an in–depth knowledge base plus a group of how–to video tutorials. Whenever you require help with the Control Panel, just click the Videos or Help buttons situated in the upper right corner.