A 99.9% Server Uptime
We have built our shared website hosting system using dependable hardware and heavily customized software. Our admins have installed a modified version of SELinux on our machines in order to ensure utmost protection and reliability. We’ve set up a number of denial–of–service protection units coupled with highly effective firewalls to make sure our internal network is impregnable and secure.
Our shared website hosting plans packages come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our uptime guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in all our datacenters. Everything is based on enterprise–grade hardware components made by Juniper. And on every router, we’ve set up a firewall with a complex set of rules to help sift out all suspicious requests.
Because of this, in each of our data centers – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe and in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re dissatisfied with our services, or if you find them insufficient, or if you decide that you want a VPS hosting plans rather than a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control of your domains even if you cancel your hosting account with us.
24/7 Technical Support
If you happen to own a web hosting firm, your technical support engineers are of foremost importance. Because of this, we have carefully picked a highly proficient team of techs, each with lots of years of practice behind his back. With their help, our company offers 24x7 support with all our hosting plans.
And not just that, our company offers a 1–hour response time guarantee. All tech support inquiries are responded to in under 60 minutes and our average response time is well under twenty minutes!